Privacy Policy | Bendigo Pet Vets

Privacy Policy for Bendigo Pet Vets

Effective Date: December 2024

At Bendigo Pet Vets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data of visitors, clients, and users of our website.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Personal Identifiable Information:
- Name
- Contact details (e.g., email address, phone number)
- Postal address
Pet Information:
- Pet’s name
- Breed, age, and health history
Service Details:
- Appointment details
- Preferences for services or communications
Technical Information:
- IP address
- Browser type
- Device information
- Cookies and usage data (see Section 5)\

2. How We Use Your Information

Your personal information is used for the following purposes:

Service Delivery: To schedule and manage veterinary appointments, provide tailored pet care services, and respond to inquiries.
Communication: To send updates, promotional offers, and reminders related to your pet’s health.
Website Optimisation: To analyse website performance and improve user experience.
Compliance: To comply with applicable laws and regulatory requirements.

3. Sharing Your Information

We value your privacy and only share your data under these circumstances:

Third-Party Service Providers: For payment processing, appointment scheduling, or email marketing, with companies such as PayPal, Stripe, or Mailchimp.
Legal Obligations: To comply with legal requirements or respond to lawful requests (e.g., government authorities).

We ensure any third-party providers comply with strict data protection regulations.

4. How We Protect Your Information

Your information is safeguarded using the following measures:

SSL Encryption: All interactions with our website are encrypted to protect data in transit.
Data Access Control: Only authorised staff can access your personal information.
Secure Hosting: Wix hosts our website using secure servers and maintains compliance with GDPR and other global data protection standards (Wix Support).

5. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance site navigation.
Analyse website usage.
Provide personalised content and advertisements.

You can control cookie settings through your browser. For more details, refer to our Cookie Policy.

6. Your Rights

As a client or website visitor, you have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Correct Your Data: Request corrections to inaccurate or incomplete data.
Delete Your Data: Request that we erase your personal data (subject to legal obligations).
Withdraw Consent: Opt out of receiving promotional communications.

To exercise your rights, contact us at [Insert Email Address].

7. Retention of Information

We retain personal information only for as long as necessary:

To fulfil the purposes outlined in this policy.
To comply with legal obligations.

Data no longer required will be securely deleted.

8. Third-Party Links

Our website may include links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Updates to This Privacy Policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. We recommend checking this page regularly for updates.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Bendigo Pet Vets
Email: welcome@bendigopetvets.com.au
Phone: 03-4415-4200
Address: 66 Powells Avenue, East Bendigo, VICTORIA 3550

By using our website or services, you consent to the collection, use, and storage of your information as outlined in this policy.

Let me know if you’d like further adjustments or additional sections added to the policy!